Stakeholder management is rarely straightforward. Whether you are navigating competing priorities, managing resistance to change, influencing without formal authority, or working with individuals who are demanding, skeptical, or uncooperative, the ability to engage challenging stakeholders has become an essential capability.

When relationships become strained, many people either avoid difficult conversations, become defensive, or respond emotionally. Unfortunately, these reactions often escalate conflict, erode trust, and make collaboration even more difficult. The most effective professionals, however, know that influence is not about winning arguments; it is about understanding people, managing emotions, and creating alignment even in challenging situations.

In this highly interactive programme, participants will develop the confidence, flexibility, and practical skills to navigate difficult stakeholder situations with professionalism and composure. Through proven communication strategies, behavioural insights, and practical frameworks, participants will learn how to build trust, manage challenging personalities, de-escalate conflict, and influence stakeholders towards constructive outcomes.

By the end of the programme, participants will be able to engage difficult stakeholders with greater confidence, influence without relying on positional authority, and build stronger, more resilient relationships that support long-term organisational success.

Objective

• Diagnose and identify underlying causes of your stakeholders’ difficult behaviour
• Develop positive attitude in dealing with difficult people in challenging situations
• Build and manage relationships at 5 different levels and win trust
• Motivate and manage stakeholders effectively using powerful coaching principles and tools
• Understand the 4 working style personalities to engage different types of difficult people
• Give immediate and constructive feedback to inspire behaviour change
• Build high level of awareness and sensory acuity to understand peoples’ needs better and influence them with ecology

Outline

• The Foundations of Effective Influence
• Learn the essential elements for establishing trust and lasting stakeholder relationships.
• Discover the motivations behind people's actions and how to engage them effectively.
• Recognise diverse behavioural styles and tailor your communication for greater impact.
• Handle challenging situations, manage emotions, and deliver constructive feedback that inspires change.
• Interpret body language and behavioural signals to improve understanding and influence.

Who should attend

This workshop is designed for those who

• Lead teams or projects across departments
• Work with diverse internal and external stakeholders
• Need to influence decisions without direct authority
• Manage difficult conversations or conflicting priorities
• Want to build stronger relationships, trust and stakeholder buy-in

Methodology

Lecture, games, activities, discussions, role plays.

Testimonial

Jacky is one of the most passionate trainer I have known. I have the privilege to attend several of his training before. My team and I had gained tremendously from his knowledge, experience and sharing. His ability to relate to people and high energy, plus his pursuit to always improve himself, has made him a wonderful person and trainer all round. 
Annie Chong, IT Director, MSD

Jacky Lim's Profile

Sales Innovator, Influence Coach, Bestselling Author

Jacky Lim is highly sought after for his engaging, dynamic and transformational programs.

With close to 20 years of experience in speaking, training and coaching, he has worked with more than 300 organisations across 17 countries and diverse industries. Some of his clients include AIA, BMW, Canon, Caterpillar, DBS, HSBC, HDB, Siemens, SIA, Mercedes Benz, MSD, ING Bank, PSA, Singapore Press Holdings, Standard Chartered Bank, Rohde & Schwarz, TUV SUD, Vishay Intertechnology, Wilhelmsen Ship Management among many others.

Using his innovative and practical training and coaching approach, he has positivity impacted the lives of tens of thousands of business owners, C-Level executives, salespeople, professionals. These include prominent clients like the Vice President of the South Asian Bodybuilding and Physique Sports Federation, CEO of Proprietary Capital Holdings, Regional IT Director of MSD International, Vice President for Sales and Marketing Swagelok, Managing Director of Speqs Manufacturing and more.

Frequently featured on various media like Singapore's Channel News Asia, 93.8FM, The Straits Times, The Sunday Times Sri Lanka, Jacky is also a best-selling author of books titled "Increase Sales with NLP- Secrets of Psychology Selling" and "Reinventing B2B Sales".